Returns & Refunds
At sneakersaloha.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible for a return or refund under the following conditions.
Return Policy
You have 14 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items:
- Items marked as “Final Sale”
- Products without their original tags or packaging
- Used or damaged items
How to Initiate a Return
- Log in to your account on SneakersAloha.com.
- Go to “My Orders” and select the item you wish to return.
- Follow the instructions to complete your return request.
Once your return is approved, you’ll receive a return authorization and further instructions.
Refund Process
After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
Note: Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
Need Help?
If you have any questions about our return policy, please contact our customer support team through the Help Center on SneakersAloha.com.